Delivery & Returns
Delivery charges are calculated automatically based on the following table.
|UK Mainland & Wales (Excluding Northern Ireland & Scotland)|
|Up to 5Kg||£6.50||Next day (Mon-Fri).|
If the parts are available.
|Up to 5Kg||£12.95||Next day (Mon-Fri) before 12 noon.|
If the part are available.
|2Kg to 20Kg||£12.95||Next day (Mon-Fri).|
If the part are available.
(This service is required for larger items)
|over 20Kg||£12.95 +35p per extra Kg|
Other shipping methods are available - please call 01482 225297.
Delivery charges are calculated based on the above table. Orders using the next day services should be placed before 2PM.
Items in stock will be despatched using the selected service. Should a product be out of stock or your order can not be shipped complete, then an order acknowledgement will be emailed advising the lead-time for this item.
If you require a part urgently, then we advise you calling 01482 225297 before you place your order. Should the item be out of stock, we may be able to offer suitable alternative part.
For deliveries to Northern Ireland & Scotland, please contact us. Courier and postal services are dependant on location.
For European shipments, a flat rate of £20.00 (Poland £50.00) upto 1Kg is charged. Orders over 1Kg will not be processed.
Please contact us for international enquiries.
Returns and Refunds
Our suppliers have strict quality controls but in the unusual event that a product you receive is faulty we please ask you to contact our office on 01482 225297 to speak to our technical team. If we are unable to resolve the issue then we will request the item be returned to Seltec with a returns note (Provided by us) or will provide information for how to return the item directly to the manufacturer.
In the event of a clear fault we will offer a replacement for the faulty item as a primary option or a refund as a secondary option. If the fault is not clear we may be requested by the manufacturer to send the item for testing to identify the nature of the fault. Please note that we may request additional details from you to provide to the manufacturer. Once tested we will then follow the advice of the manufacturer regarding returning and/or refunding the faulty product.
In the event that the wrong item is ordered/purchased by you then the item must be returned by the customer unused in its original packaging within 10 business days of receiving the item. Seltec reserves the right to refuse a refund if the customer breaches these requirements. Seltec will then offer a credit note for the item as a primary option or a refund (If received within 10 business days) as a secondary option.
In the unusual event that the wrong product is sent by Seltec then the item must be returned unused in its original packaging within 10 business days. Seltec reserves the right to refuse a refund if the customer breaches these requirements. In this event carriage will be arranged by Seltec and a refund or credit note offered.
Please note, your statutory rights are not affected by these guidelines.
If you require any further information in relation to returns and refunds please contact the office on 01482 225297 or email firstname.lastname@example.org.
Seltec Automation LLP
Venture Business Park,